To minimise contact and to help prevent the spread of the virus, we now ask that gates/doors are unlocked and open in readiness for our visit, then like many other services eg. window cleaner, gardener, we will get straight to work.
During our visit:
While we are on the property working it is imperative that you stay indoors. If you need to speak to the technician, ask questions etc this can be done by telephone or email. We will be unable to carry out work if there are people in the garden.
On completing the treatment:
If we notice anything abnormal with your lawn or have any concerns, we will send the after service email and will email you separately, or make a telephone call, with additional information if necessary. We will do this rather than discuss issues on the doorstep. If you have an email address your after service emails also include links to invoices.
All our notifications are sent via our management system; realgreen.com.
Please add firstname.lastname@example.org to your safe sender list, usually found in your junk email options.
Add the following web addresses www.realgreen.com and www.realgreen.net to your trusted sites in internet options using the following instructions
1. In internet explorer click- tools, internet options, and then click the security tab
2. Choose trusted sites icon, click sites button and add www.realgreen.com and www.realgreen.net
Alternatively this can be accomplished in the control panel by clicking on network and internet, click internet options and follow the steps above.
Simply put, no.
All our fertilisers are made in such a way that they can sit on the soil surface until the rain washes it into the soil. You can speed the process by watering but it is not essential.
We are so confident in our service that we offer a personal guarantee. We know, our 7 treatment, 5 visit programme works, add renovation and those lawns will look the best.
If you are not completely satisfied just let us know and we’ll make it right.
Lawn care can be started at any time of year and should be year round care.
Please remember that you will not be able to see all the benefits at all times of the year. Your lawn will experience the most visual improvements during warm and wet periods of weather. Health will be developed over time.
Our weed killer is the only product that is weather dependant. It must be dry, with low wind speeds for successful application.