Frequently Asked Questions

You can find answers to the most commonly asked questions below.

What measures are in place in light of Covid 19?

On arrival:
To minimise contact and to help prevent the spread of the virus, we now ask that gates/doors are unlocked and open in readiness for our visit, then like many other services eg. window cleaner, gardener, we will get straight to work.

During our visit:
While we are on the property working it is imperative that you stay indoors.  If you need to speak to the technician, ask questions etc this can be done by telephone or email.  We will be unable to carry out work if there are people in the garden.

On completing the treatment:
If we notice anything abnormal with your lawn or have any concerns, we will send the after service email and will email you separately, or make a telephone call, with additional information if necessary.  We will do this rather than discuss issues on the doorstep. If you have an email address your after service emails also include links to invoices.

How do I prevent my lawn care notifications going into SPAM/Junk?

All our notifications are sent via our management system; realgreen.com.

Please add enquiries@lawnsone.co.uk to your safe sender list, usually found in your junk email options.

Add the following web addresses www.realgreen.com and www.realgreen.net to your trusted sites in internet options using the following instructions

1. In internet explorer click- tools, internet options, and then click the security tab

2. Choose trusted sites icon, click sites button and add www.realgreen.com and www.realgreen.net

Alternatively this can be accomplished in the control panel by clicking on network and internet, click internet options and follow the steps above.

Do I have to “water in” the fertiliser after application?

Simply put, no.

All our fertilisers are made in such a way that they can sit on the soil surface until the rain washes it into the soil. You can speed the process by watering but it is not essential.

Do you guarantee your service?

We are so confident in our service that we offer a personal guarantee. We know, our 7 treatment, 5 visit programme works, add renovation and those lawns will look the best.

If you are not completely satisfied just let us know and we’ll make it right.

When is the best time to start lawn care?

Lawn care can be started at any time of year and should be year round care.

Please remember that you will not be able to see all the benefits at all times of the year. Your lawn will experience the most visual improvements during warm and wet periods of weather. Health will be developed over time.

Can you apply treatments in bad weather?

Our weed killer is the only product that is weather dependant. It must be dry, with low wind speeds for successful application.

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