Effective 1st January 2021
When you go ahead with our 7 Treatment, 5 Visit programme™ you will receive an email 2 weeks in advance of your date of services. You will receive another reminder of that date, a day prior to service. Please check to see that you are receiving those emails. We get bounce-back notifications of those that are not delivered so please check SPAM, Junk etc and see our FAQ’s on our website to get help, ensuring emails go straight to your inbox.
The “blanket” weed killer is usually applied with the first treatment for new customers, and with the spring or early summer fertiliser for existing customers. This means 2 chargeable treatments applied in one visit. The same happens with the autumn fertiliser and winter moss control/hardener. Spot weed treatments are then applied free of charge at all subsequent visits in the year, conditions permitting.
There is no fixed contract and you may cancel at any time provided you give 48hrs (2 working days) notice prior to any scheduled services. If you cancel within 48hrs a charge will be made of 75% of the scheduled treatment price.
If we cannot gain access to your lawn we will knock/ring, then telephone and lastly text. If we still cannot gain access to your lawn we will cancel the treatment and a charge will be made of 75% of the treatment price. The treatment will then be rescheduled.
Please ensure that access to your lawn is clear and safe.
LawnsOne Technicians record access availability and if it is blocked for 3 visits straight, we will cease services.
48 – 24 hrs notice – Working days, 50% of treatment price will be charged
24hrs notice or less – Working Day, 75% of treatment price will be charged
If LawnsOne do not make a scheduled appointment due to human error we will credit your account 75% of the treatment price. This does not include mechanical breakdowns, employee sickness or reasons beyond our control.
It is a good idea to mow before all our services EXCEPT, the herbicide (weed control) this is because we want as much leaf as possible for our application to work, getting the best results.
Mowing prior, allows any fertiliser applied the maximum time to work its way to the soil surface and start to work before the next cut.
It is essential to cut prior to renovation works to get the best results. Renovation relies on getting the material at the soil surface and if our machines have to cut through huge growth on top they will be less effective on the soil surface.
If the lawn has not been cut but is NOT more than 100mm in length and if the technician has time in his day, LawnsOne will cut the lawn prior to renovation and charge £20 per 100m2 will be made to allow the work to continue (Min charge of 100msq). If time does not allow the service maybe rescheduled and 25% of the service charged.
If there are more than 3 faeces per 100m2 then we reserve the right to cancel the treatment which will result in a bill to the customer for 75% of the treatment price. The treatment will then be rescheduled.
If under a 3rd of the lawn is covered with leaves your LawnsOne technician may blow the leaves into the closest non lawn area (hard standing, bed etc) free of charge if he has time in his day. If the lawn has more than a 3rd coverage of leaves and the technician has time in his day, he may blow the leaves as above, at a charge of £20 per 100m2 (min charge of 100m2). If he doesn’t have time, he will cancel the treatment and a charge of 75% of the treatment price will be made. The treatment will then be rescheduled.
It is the customers responsibility to Identify and clearly mark where there are cables, wires, pipes, irrigation heads, washing line sumps or anything else that might be damaged by machines penetrating the grass layer and into the top 150mm of soil profile. If these are not marked on arrival we may have cancel the visit and reschedule. If we need to do this a charge of 25% of the renovation price will be made. THIS IS ONLY NECESSARY FOR OUR RENOVATION WORK.
We have a culture of respect at LawnsOne and therefore have a zero tolerance policy to abuse of our team members.
In 2021, to maintain our “waste away service” would be subject to an uplift of around 15% due to licencing and increases in disposal. Rather than passing on these increased costs, we instead, have taken the decision to bag and leave waste, we can then reduce your scarification cost by 7.5%, not only that but after each scarification we will also be mowing your lawn to leave it tidier. We will of course fill any brown bins you have, if you wish us to, first. We will supply the bags for the waste.
Lawns Over 500m2 will be subject to skip usage as normal.
To order a brown bin form your local council please press ctrl and click on the link below.
Bromley Order brown bin here
Croydon Order brown bin here
Dartford Order brown bin here
Greenwich Order a green bin here
Merton Order brown bin here
Richmond Order brown bin here
Southwark Sign up to garden waste collections here
Wandsworth Garden waste rules here
LawnsOne work in partnership with you to achieve the very best results. We recommend that you:
-Mow – regularly (once a week minimum) and between 30-40mm
-Water – when dry (not just when hot)
-Rake Debris – regularly (once a week minimum)
-Inform us via email, with pictures of any concerns between visits, so that we may be able to advise/help
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