Terms & Conditions

Website & Customer Standard Terms and Conditions

Effective 1st January 2021



When you go ahead with our 7 Treatment, 5 Visit programme™  you will receive an email 2 weeks in advance of your date of services. You will receive another reminder of that date, a day prior to service. Please check to see that you are receiving those emails. We get bounce-back notifications of those that are not delivered so please check SPAM, Junk etc and see our FAQ’s on our website to get help, ensuring emails go straight to your inbox.

The “blanket” weed killer is usually applied with the first treatment for new customers, and with the spring or early summer fertiliser for existing customers. This means 2 chargeable treatments applied in one visit. The same happens with the autumn fertiliser and winter moss control/hardener. Spot weed treatments are then applied free of charge at all subsequent visits in the year, conditions permitting.


There is no fixed contract and you may cancel at any time provided you give 48hrs (2 working days) notice prior to any scheduled services. If you cancel within 48hrs a charge will be made of 75% of the scheduled service price.


If we cannot gain access to your lawn we will knock/ring, then telephone and lastly text. If we still cannot gain access to your lawn we will cancel the treatment and a charge will be made of 75% of the treatment price. The treatment will then be rescheduled.


Please ensure that access to your lawn is clear and safe.

LawnsOne Technicians record access availability and if it is blocked for 3 visits straight, we will cease services.


Notice of 2 working days or less will attract a fee amounting to 75% of the total service charge.


If LawnsOne do not make a scheduled appointment due to human error we will credit your account 75% of the treatment price. This does not include mechanical breakdowns, employee sickness or reasons beyond our control.


It is a good idea to mow before all our services EXCEPT, the herbicide (weed control) this is because we want as much leaf as possible for our application to work, getting the best results.

Mowing prior, allows any fertiliser applied the maximum time to work its way to the soil surface and start to work before the next cut.

It is essential to cut prior to renovation works to get the best results. Renovation relies on getting the material at the soil surface and if our machines have to cut through huge growth on top they will be less effective on the soil surface.

If the lawn has not been cut but is NOT more than 100mm in length and if the technician has time in his day, LawnsOne will cut the lawn prior to renovation and charge £20 per 100m2 will be made to allow the work to continue (Min charge of 100msq). If time does not allow the service maybe rescheduled and 25% of the service charged.


If there are more than 3 faeces per 100m2 then we reserve the right to cancel the treatment which will result in a bill to the customer for 75% of the treatment price. The treatment will then be rescheduled.


If under a 3rd of the lawn is covered with leaves your LawnsOne technician may blow the leaves into the closest non lawn area (hard standing, bed etc) free of charge if he has time in his day.  If the lawn has more than a 3rd coverage of leaves and the technician has time in his day, he may blow the leaves as above, at a charge of £20 per 100m2 (min charge of 100m2). If he doesn’t have time, he will cancel the treatment and a charge of 75% of the treatment price will be made. The treatment will then be rescheduled.


It is the customers responsibility to Identify and clearly mark where there are cables, wires, pipes, irrigation heads, washing line sumps or anything else that might be damaged by machines penetrating the grass layer and into the top 150mm of soil profile. If these are not marked on arrival we may have cancel the visit and reschedule. If we need to do this a charge of 25% of the renovation price will be made. THIS IS ONLY NECESSARY FOR OUR RENOVATION WORK.


We have a culture of respect at LawnsOne and therefore have a zero tolerance policy to abuse of our team members.


In 2021, to maintain our “waste away service” would be subject to an uplift of around 15% due to licencing and increases in disposal. Rather than passing on these increased costs, we instead, have taken the decision to bag and leave waste, we can then reduce your scarification cost by 7.5%, not only that but after each scarification we will also be mowing your lawn to leave it tidier. We will of course fill any brown bins you have, if you wish us to, first. We will supply the bags for the waste.

Lawns Over 500m2 will be subject to skip usage as normal.

To order a brown bin form your local council please press ctrl and click on the link below.

Bexley Order garden waste collection here

Bromley Order brown bin here

Croydon Order brown bin here

Dartford Order brown bin here

Greenwich Order a green bin here

Kingston Sign up to garden waste collection here

Lambeth Garden waste Subscription service

Lewisham Sign up for garden waste collection here

Merton Order brown bin here

Richmond Order brown bin here

Southwark Sign up to garden waste collections here

Sutton Sign up to garden waste collection here

Wandsworth Garden waste rules here

LawnsOne work in partnership with you to achieve the very best results. We recommend that you:

-Mow – regularly (once a week minimum) and between 30-40mm

-Water – when dry (not just when hot)

-Rake Debris – regularly (once a week minimum)

-Inform us via email, with pictures of any concerns between visits, so that we may be able to advise/help


These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.


Other than content you own, which you may have opted to include on this Website, under these Terms, LawnsOne Ltd and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.


You are expressly and emphatically restricted from all of the following:

  1. publishing any Website material in any media;
  2. selling, sublicensing and/or otherwise commercializing any Website material;
  3. publicly performing and/or showing any Website material;
  4. using this Website in any way that is, or may be, damaging to this Website;
  5. using this Website in any way that impacts user access to this Website;
  6. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
  7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
  8. using this Website to engage in any advertising or marketing;

Certain areas of this Website are restricted from access by you and LawnsOne may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.


This Website is provided “as is,” with all faults, and LawnsOne makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

3. Limitation of liability

In no event shall LawnsOne, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and LawnsOne, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.


You hereby indemnify to the fullest extent LawnsOne from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.


LawnsOne is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.


LawnsOne shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.


  • Gift certificates are valid for 1 year (365 days) from the time of issuance, as defined as the time at which the gift certificate is purchased.
  • More than one gift certificate may be redeemed at any given time.
  • Our gift certificates can be used in conjunction with any offers available at the time of redemption.
  • Gift certificates are non-refundable and cannot be exchanged for cash by the recipient in part or full.
  • Gift certificates are refundable to the purchaser providing no more than 30 days has passed since the purchase and providing the recipient hasn’t redeemed their gift certificate at the time a refund request is made. Refunds can be requested by the purchasers either via email (enquiries@lawnsone.co.uk) or by phone on 0800 848 8055.
  • Gift certificates are non-transferable and not redeemable for cash.
  • Gift certificates may not be sold or transferred.
  • The terms and conditions of this gift card shall be amended at any time at the discretion of LawnsOne and shall be binding on the customer.
  • No change will be given on the unused portion of the certificate however, the remaining value can be redeemed against a further purchase.


These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between LawnsOne and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.


These Terms will be governed by and construed in accordance with common English law.

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